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Custom Built Design & Remodeling Privacy Policy

Effective Date: August 1st, 2025

At Custom Built Design & Remodeling, your privacy matters. Whether you’re exploring remodeling ideas or starting a project with us, we’re committed to protecting the information you share. This policy explains what we collect, how we use it, and your rights.

1. What We Collect

Personal Information

We collect this when you fill out a form, schedule a consultation, or interact with our team:

  • Name
  • Email address
  • Phone number
  • Home address
  • Project interests

Website & Technical Data

Collected through tools like HubSpot, Google Analytics, and Meta Pixel:

  • IP address
  • Device and browser type
  • Pages visited
  • Referring sites or ad sources

2. How We Use Your Information

We use the information you provide to:

  • Schedule consultations and follow up on inquiries
  • Develop and manage remodeling projects
  • Send helpful content, updates, and offers
  • Improve your online experience and our services

We do not sell your personal information.

3. Who We Share It With

We may share your data with trusted service providers to:

  • Help with project execution (e.g., trade partners or product vendors)
  • Provide website and marketing support
  • Comply with legal obligations

These partners are required to safeguard your information.

4. How We Keep It Safe

We take data security seriously and use:

  • SSL encryption on our website
  • Internal access controls
  • Reputable tools with strong privacy policies

While no system is 100% secure, we do our best to protect your data.

5. Your Privacy Choices

You can:

  • Unsubscribe from marketing emails at any time
  • Request access, corrections, or deletion of your information
  • Adjust tracking preferences through your browser

6. Cookie Policy

We use cookies to:

  • Save form entries and preferences
  • Understand how you use our site
  • Support advertising (e.g., Google or Facebook retargeting)

Managing Cookies:

You can manage or disable cookies through your browser settings. Note: Some features may not work correctly if cookies are disabled.

7. Third-Party Links

Our website may link to services like Trex®, Houzz, or Dura Supreme. We are not responsible for their privacy practices. Please review their policies before sharing any information.

8. Children’s Privacy

Our website and services are designed for homeowners. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that we have inadvertently received such information, we will promptly delete it.

9. Updates to This Policy

We may update this policy from time to time. Updates will be posted here with a new Effective Date.

10. Contact Us

Have questions or want to exercise your privacy rights?

Custom Built Design & Remodeling

Okemos Office:

Boyne City Office: