Custom Built Design & Remodeling Privacy Policy

Effective Date: August 1st, 2025

At Custom Built Design & Remodeling ("Custom Built Inc"), your privacy matters. Whether you’re exploring remodeling ideas or starting a project with us, we’re committed to protecting the information you share. This policy explains what information we collect, how we use it, how we protect your mobile messaging data, and your rights.

1. What We Collect

Personal Information

We collect this when you fill out a form, schedule a consultation, or interact with our team:

Name
Email address
Phone number
Home address
Project interests and details

SMS & Mobile Opt-In Data

When you voluntarily submit your phone number on our website contact forms (such as https://callcustombuilt.com/book-your-consultation), we collect your consent to send mobile messages regarding your project inquiries, appointments, and service updates.

Website & Technical Data

Collected automatically through tools like HubSpot, Google Analytics, and Meta Pixel:

IP address
Device and browser type
Pages visited
Referring websites or ad sources

2. How We Use Your Information

We use the information you provide to:

Schedule consultations and follow up on inquiries.
Develop, coordinate, and manage remodeling projects.
Send helpful content, updates, quote responses, and promotional offers.
Improve your online experience and our overall services.

Mobile & SMS Communications

If you opt in to receive text messages from Custom Built Inc, we may send you transactional and marketing SMS messages (e.g., consultation confirmations, appointment reminders, project status updates, and quote follow-ups).

Message Frequency: Message frequency varies based on your interactions and requests.
Message & Data Rates: Standard message and data rates may apply depending on your mobile carrier plan.
Opt-Out Instructions: You can cancel or opt out of receiving text messages at any time by replying STOP to any text message received.
Support: For SMS support or assistance, reply HELP to any message or email us at info@callcustombuilt.com.

3. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties.

General Service Providers

We may share general personal data with trusted service providers to:

Assist with project execution (e.g., trade partners, subcontractors, or product vendors).
Provide website infrastructure and marketing support.
Comply with legal obligations or court orders.

All partners are contractually required to safeguard your information and use it only for specified services.

Strict No-Sharing Policy for SMS/Mobile Data

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories in this privacy policy exclude text messaging originator opt-in data and consent; this information will not be shared with or sold to any third parties under any circumstances (excluding messaging service providers who process texts strictly on our behalf).

4. How We Keep Your Data Safe

We implement robust security measures to protect your personal information, including:

SSL encryption across our entire website.
Internal role-based access controls for client data.
Partnerships with reputable software tools adhering to strict privacy standards.

While no system is 100% secure, we continuously maintain physical, electronic, and procedural safeguards to protect your personal information.

5. Your Privacy Choices & Rights

You have control over how your information is used:

Email Marketing: Unsubscribe at any time by clicking the "Unsubscribe" link at the bottom of any marketing email.
SMS Marketing: Opt out immediately by replying STOP to any text message.
Data Access & Deletion: Request access to, correction of, or deletion of your personal data by contacting us.
Tracking Preferences: Manage or block cookies and tracking tools through your web browser settings.

6. Cookie Policy

We use cookies and similar tracking technologies to:

Save form entries and user preferences.
Analyze website traffic and performance.
Support online advertising efforts (e.g., Google or Meta retargeting).

Managing Cookies: You can disable or customize cookies in your browser settings. Please note that disabling essential cookies may impact certain interactive features on our website.

7. Third-Party Links

Our website may link to third-party vendor sites (such as Trex®, Houzz, or Dura Supreme). Custom Built Inc is not responsible for the privacy practices or content of external sites. We encourage you to review their respective privacy policies.

8. Children’s Privacy

Our services are intended strictly for adult homeowners. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that we have inadvertently collected data from a minor, we will delete it immediately.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect operational changes or carrier compliance guidelines. Any updates will be published on this page with a revised Effective Date.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Custom Built Design & Remodeling

Website: callcustombuilt.com

Okemos Office:

2037 W Grand River Ave, Suite C, Okemos, MI 48864
Phone: (517) 881-9871
Email: info@callcustombuilt.com

Boyne City Office:

437 Boyne Ave, Suite 2, Boyne City, MI 49712
Phone: (231) 244-8423
Email: info@callcustombuilt.com