We tailor communication to fit your preferences, whether that means weekly check-ins, milestone updates, or something more frequent. In addition, we post regular daily logs through our project management platform, including detailed photos, videos, and notes that show exactly what is happening onsite.

Any change to your project will require a clearly written change order and approval before we move forward. If you would like to make a design change or adjust the scope, your Project Development Advisor will work with you to explore solutions and guide you through the approval process.

We take property security seriously and tailor our approach based on the needs of each project. Precautions often include detailed documentation of your space before work begins, installation of our Clean Remodel System (CRS) with floor coverings, plastic barriers, and zip walls, and the use of jobsite cameras. We also work exclusively with trusted trade partners who are licensed and insured to ensure a secure and respectful jobsite.

Yes! We offer virtual walkthroughs via video call or can schedule an in-person walkthrough when you are available. If you choose a virtual walkthrough, we will send detailed photos and videos in advance so you can review the work thoroughly before we walk through it together.

Absolutely. We manage all required permits and ensure your project complies with local building codes, HOA guidelines, and other jurisdictional requirements. In addition to meeting these standards, we hold our work to an internal level of craftsmanship and quality that goes beyond basic compliance.

Our process for remodeling your home is broken up into 3 main phases:

- Dream
- Design
- Build

Over the last 20 years in business, we have worked to refine this process. Here is a link to our roadmap and process page for you to dive deeper into our process.

A home remodel is a significant investment, so it is important to know exactly what kind of warranty coverage you will receive before moving forward. Any reputable remodeling contractor should provide a written warranty for you to review.

At Custom Built, we offer a Lifetime Workmanship Warranty—a level of coverage that, to our knowledge, no other contractor in Northern Michigan currently provides.

While many remodeling companies offer workmanship warranties that last between 12 and 36 months, our lifetime coverage reflects the confidence we have in the quality of our work and the long-term relationships we build with clients.

In addition to our workmanship warranty, we also guide you through the various manufacturer warranties tied to the specific materials used in your project. Whether it is flooring, cabinetry, decking, or other finishes, we make sure you understand what is covered and for how long.

"A picture is worth a thousand words."

Here is our projects gallery.

Here are several client stories who have undergone a remodel with us!