We first hired Custom Built because we needed a new deck. From the onset, I could tell that our experience with them was going to be a great one! Michael took measurements and listened to what we were looking for and then came up with a design and plan that fit our budget and our needs. He was able to show us computer-generated layout ideas so that we could get a full concept of what our new deck would look like and, to us, that was key! We didn’t want to spend good money on something we weren’t sure we’d be happy with in the end. Now, as I write this from my new beautiful Trex deck, I can tell you that we not only love the finished product but appreciate the great service and quality workmanship we received from Custom Built all along the way! Their staff is not only highly skilled in their craft but is also very professional-always respectful of our time and our home, cleaning up and putting everything away at the end of each and every work day. In addition, we were assigned a project manager, who made frequents stops to ensure that we were satisfied with the project throughout the entire process. And we always knew that someone was available via phone or email with any questions we had. We were so pleased with our experience with Custom Built that we’ve since hired them for two other projects-a partial kitchen remodel and minor home repair. We’ll certainly be using them in the future for all our remodel needs!